Over 200 service professionals fulfil more than two million requests per year. Whether customers need to choose a web hosting package, or want to know how to administer a server, STRATO support staff are here to help. Queries in six different languages, seven days a week.
Based in STRATO's Berlin headquarters, they remain close to product management and give continuous feedback, which means that the product can be optimised keeping the needs of the customer in mind. Regular in-house training helps us maintain a consistently friendly and knowledgeable service team.
You can contact STRATO via fax, email or phone. For in-depth questions, we have specialised technical and business teams to hand. An extensive FAQ database with more than 2,000 files supports the system.
The German Technical Control Board has certified us with the ISO 9001 certification, guaranteeing that the quality system is regularly audited and evaluated for conformance and effectiveness.