Domains
STRATO AG
Domains
- What is a domain name?
An example of what a domain or domain name could be is www.desireddomain.eu, which can be used for web addresses like www.desireddomain.eu and mail addresses such as name@desireddomain.eu
- What is the difference between a domain and a webpage?
A domain or domain name is a uniquely identifiable assigned name which is stored or registered at a special registration institute. Because of its unique character, each domain and IP address can only be registered once worldwide. A domain is usually made up of three sections: www.yourstratodomain.eu .
"www." -> stands for "world wide web", which is a system that can be accessed over the Internet.
"yourstratodomain" -> is the actual domain name
.eu -> is what is referred to as a Top Level Domain (TLD) and is normally made up of a country code like .nl for Netherlands, .es for Spain and so on. Other TLDs are registered for specific user groups, as .eu for Europa.
In contrast, web-pages make up the contents of a web-site that is stored on a server. The page contents are displayed when a user types the domain name into the address line in his browser. - How long does it take before my favourite domain name gets registered?
Usually your domain name gets registered within a few days Then you will be automatically sent your login data to access the customer service area.
- How do I redirect a domain?
Cleverly designed redirect functions are available to customers from STRATO MailDomain upwards. These allow redirection to another domain that you can choose freely, such as a website already hosted by another online provider. When your new domain name is entered in the browser address line, the browser is re-directed to the domain you specified. Your domain name can still be seen in the browser address line, meaning that the original, often much longer, address remains hidden. A redirect is also possible without restriction to sub-domains for other addresses.
- Who is the owner of this domain?
Your domain is booked and registered in your name by STRATO. Which means that you retain the exclusive right of use to the domain (domain owner). The annual charges applicable for registering and servicing your domain are included in the monthly charges you pay STRATO.
- Can I move to STRATO with my existing domain?
Yes you can, transfer your .biz, .com, .net, org. or .info-domains to STRATO.
Contract and Billing details
- How long does a contract with STRATO last?
STRATO MailDomain and EasyWeb have a contract period of 12 months, STRATO PowerWeb and AdvancedWeb for 6 months, and EnterpriseWeb for 3 months. A domain (.co.uk, .eu, .com, .net, .org, .info, .biz) is registered for a period of 12 months. Please note that a domain name must be paid for in full at the beginning of the registration period.
- How often do I have to pay?
The billing cycle differs for every STRATO package (http://www.strato-hosting.co.uk/webhosting/details.html). Please note that your credit card will automatically be charged at the beginning of each billing cycle for the duration of the contract.
- Which payment possibilities do I have?
STRATO offers you secure and convenient payment method with Master and VISA card. Please note that you will very soon be able to pay with Switch and Solo.
Support
- What technical support does STRATO provide?
STRATO offers a comprehensive FAQ database which will constantly be expanded and updated. You can call our trained team of internet experts on the free Hotline 00800 – 800 700 70. Free e-mail support is available to all customers.
