STRATO AG

Over 200 well-trained service professionals fulfil more than two million wishes per year. Whether the customers need to choose a Web hosting package or want to know how to administer a server, STRATO customer care staff replies to queries in six different languages, seven days a week.
The demands of over one million STRATO customers are manifold and STRATO’s staff caters for all the wishes. Based in STRATO’s Berlin headquarter, they remain close to product management and give continuous feedback; result of which is that the product can be optimised keeping the needs of the customer in mind.

Professional and personal support
Customers appreciate the quality service and personal support of their Web host. “I would like to praise your customer support. You helped me quickly and competently, which is very rare with today’s IT companies”, says a satisfied STRATO customer. STRATO knows that no one likes to be left alone with technical questions and therefore offers personal support.

Customised support
The client decides in which way to contact STRATO: Options range from fax and e-mail to phone. For special questions, there are technical and business teams. A FAQ-system with more than 2,000 files supplements the support system.