STRATO AG

STRATO

  Beginner´s Questions

• What benefits do I get when I buy a STRATO package?

  A STRATO package comes with a variety of features built in which you need for creating and building your own website. STRATO is sure to have just the right package for you.
  STRATO´s top benefits at-a-glance:
  •Best value webhosting
  •All-Inclusive: your own domain, web space & pro tools
  •Valuable professional software included
  •No hidden costs! No forced advertising! Money back guarantee
  •Free professional customer support

• Where is my data located and how safe is it?

  Your data and domains are safe in with STRATO. We guarantee absolute high-end performance for all websites hosted by us. Your websites are hosted at the STRATO Data Centres, one of the largest computer centres in Europe. In fact, STRATO probably delivers the most advanced, the most secure and the quickest technology in the world. Multiple fail-safe computers combined with redundant data-sets make data loss almost impossible. State-of-the art security systems ensure successful attacks on your data are extremely unlikely. In short, STRATO guarantees the ultimate in data security for your websites.

• What is a domain name?

  An example of what a domain or domain name could be is www.desireddomain.co.uk, which can be used for web addresses like www.desireddomain.co.uk and mail addresses such as name@desireddomain.co.uk

• What is webspace?

  Webspace is storage space on an external computer, which is also referred to as a server. In principle a server is the same as the hard disk space on your PC.
  The difference is that that the server is not located at the user´s home, but at the supplier, otherwise referred to as the provider. Another difference is that the server is always connected to the Internet. Anyone knowing your domain name can view all the pages you publish on the Internet.

• What is the difference between a domain and a webpage?

  A domain or domain name is a uniquely identifiable assigned name which is stored or registered at a special registration institute. Because of its unique character, each domain and IP address can only be registered once worldwide. A domain is usually made up of three sections: www.yourstratodomain.eu .
  "www." -> stands for "world wide web", which is a system that can be accessed over the Internet.
  "yourstratodomain" -> is the actual domain name
  .eu -> is what is referred to as a Top Level Domain (TLD) and is normally made up of a country code like .nl for Netherlands, .es for Spain and so on. Other TLDs are registered for specific user groups, as .eu for Europa.
  In contrast, web-pages make up the contents of a web-site that is stored on a server. The page contents are displayed when a user types the domain name into the address line in his browser.

  Domains

• How long does it take before my favourite domain name gets registered?

  Usually your domain name gets registered within a few days Then you will be automatically sent your login data to access the customer service area.

• How do I redirect a domain?

  Cleverly designed redirect functions are available to customers from STRATO MailDomain upwards. These allow redirection to another domain that you can choose freely, such as a website already hosted by another online provider. When your new domain name is entered in the browser address line, the browser is re-directed to the domain you specified. Your domain name can still be seen in the browser address line, meaning that the original, often much longer, address remains hidden. A redirect is also possible without restriction to sub-domains for other addresses.

• Who is the owner of this domain?

  Your domain is booked and registered in your name by STRATO. Which means that you retain the exclusive right of use to the domain (domain owner). The annual charges applicable for registering and servicing your domain are included in the monthly charges you pay STRATO.

• Can I move to STRATO with my existing domain?

  Yes you can, transfer your .biz, .com, .net, org. or .info-domains to STRATO.

  E-mail

• Can I redirect my mails to another address?

  Each POP3 and IMAP e-mail address at STRATO has a separate forwarding function for mails, allowing you to redirect or forward mails to any address you choose. If you already have an e-mail address, you can, for instance, redirect one of your new .eu addresses to it. Such as Julia@yourstratodomain.eu to "Julia@aol.com").

• What protection does STRATO provide against spam?

  With the help of server-side Anti-Spam from STRATO you can control the E-mails delivered to your inbox using a variety of powerful security features and protection mechanisms.
  
  Steganos® Internet Security Software is now available to our customers from STRATO EasyWeb onwards. This software protects your computer from not only Spam but also viruses, hackers etc. This software is included free of charge in all webhosting packages.

   Contract and Billing details

• How long does a contract with STRATO last?

  STRATO MailDomain and EasyWeb have a contract period of 12 months, STRATO PowerWeb and AdvancedWeb for 6 months, and EnterpriseWeb for 3 months. A domain (.co.uk, .eu, .com, .net, .org, .info, .biz) is registered for a period of 12 months. Please note that a domain name must be paid for in full at the beginning of the registration period.

• How often do I have to pay?

  The billing cycle differs for every STRATO package (http://www.strato-hosting.co.uk/webhosting/details.html). Please note that your credit card will automatically be charged at the beginning of each billing cycle for the duration of the contract.

• Which payment possibilities do I have?

  STRATO offers you secure and convenient payment method with Master and VISA card. 
  

  Ordering and Support

• What is the quickest way to order a STRATO package?

  We recommend ordering over the Internet as the quickest method. Your order is then dispatched directly over a secure SSL link without delay. You will receive mail confirmation immediately. You can also call our free-phone Hotline on 00800 – 800 700 70.

• What technical support does STRATO provide?

  STRATO offers a comprehensive FAQ database which will constantly be expanded and updated. Please feel free to contact our experienced team of competent and friendly experts at the STRATO CustomerCareCenter - available 6am-10pm (Mon-Fri) and 9am-7pm (Sat-Sun). Call 00800 800 700 70 (freecall).