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FAQ #458
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What is the customer master data and how can I change it?

The customer data are all the details you provided when placing an order that are necessary for the contractual relationship – for example your name, address or bank details. If you change any of the master data, please communicate this to us.
Changes can simply be made on-line in your password-protected Customer Login.

 

Table of contents Table of contents

 

Where can I make changes to my customer data?

You can make changes yourself online in your STRATO Customer login.

 

Log in using your customer number and your customer password, then either select My Account → Account information at the top‑right, or on the left Account information → Customer data and click the expandable button Customer data.

 

Customer data

 

In the Customer data section you will see an overview of the currently stored master data.

 

Note: Please make sure that you always have a valid e‑mail address and bank details entered in your contract data. We send all communications regarding your contract and product to your e‑mail address. Invoice dispatch is also sent by default to this e‑mail address. If required, you can add an alternative e‑mail address for invoice dispatch in the STRATO customer login.

 

Enter your desired changes in the relevant fields and confirm your entries at the bottom with Save.

 

Changing the mobile phone number or e‑mail address requires a separate confirmation. An e‑mail will be sent to the currently stored e‑mail address. Please confirm the change within 24 hours. If you have enabled two‑factor authentication for your customer login, the confirmation is not required.

 

The data you change via this menu are updated exclusively in our database.

 

If you would like these data to be updated at the responsible registry, or you wish to modify the corresponding domain holder details, you can also make those changes online in the STRATO Customer login.

 

Which changes can I make online?

You can independently change your login details, customer data, contact preferences and payment information online. Below the image we explain what options are available under each heading.

 

Which Customer data

 

TabOptions
Login details
  • Change or specify the username
  • Change the customer password
Customer data
  • Change street name and house number
  • Change town/city and country
  • Change landline and mobile phone numbers, as well as the e‑mail address
  • Change or specify an alternative invoice recipient
Contact preferences
  • Specify which contact channels you wish us to use when contacting you
Payment information
  • Change your IBAN and BIC

 

Which changes can only be made via customer service?

Changes to the contact person or the company name cannot be carried out online. For example, for name changes we require proof (e.g. a marriage certificate) in order to update our system. For this purpose we provide you with the “Contract Transfer” form under My Account → Contracts.

 

Contracts

 

You can scan the completed form and send it to us by e‑mail.

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