How do I restore orphaned mailboxes?

If you have created your mailbox with ‘postfachname@ALLEDOMAINS.de’, another remaining domain from the same package can be used to access the mailbox.

However, if the last domain is removed from a hosting or mail package, e.g. by cancelling or moving the domain, the e-mail mailboxes are no longer available for access under ‘postfachname@wunschname.de’. The mailboxes are automatically deleted when the associated or last domain is removed from the affected package.

First log in to your STRATO Customer Login to retain access to your email. To do this, you will need a customer number and customer password. Select the Package, then Email and finally Email Management. The orphaned mailboxes are shown in the STRATO Customer Login.

The mailboxes can then be accessed by entering the username backup_0001@Package-Master-ID and the email password, e.g. backup_0001@xxxxxx.de.strato-hosting.eu.

As before, you can use the button Change to reset your password if you have forgotten it. This function can be accessed using any POP3/IMAP ready email program or in STRATO Webmail.