Data protection and data security is our company's highest priority.
We would like to take this opportunity to inform our customers in full detail about the nature and scope of the use of personal data in the context of our business procedures. In the following you will be informed of what type of information is stored in our database and how this information will be used. We require your permission to collect, process and use your personal data to successfully execute orders and perform services. The permitted scope of use is defined in the Teledienstedatenschutzgesetz [German Teleservices Data Protection Act], the Telekommunikationsgesetz [German Telecommunications Act], the Bundesdatenschutzgesetz [German Federal Data Protection Act] and other data protection provisions issued by the German "Länder" [federal states].
1. Collection and Processing of Personal Data
STRATO will only collect personal data if you actively contact us, e.g. through the ordering of product information, availability checks or the ordering of one of our products. Collection, processing and use of personal data within this context only occurs in support of our business interests regarding the consultation and support of existing and potential customers or in connection with the conclusion of a contract. Your personal data will be treated confidentially pursuant to the applicable German data protection provisions and we will not disclose these data to third parties for commercial or non-commercial purposes. We forward specific personal data to the STRATO Computing Center, the registrars and the registration authorities for the purpose of domain registration. These data are stored in the databases of the registration authorities and will be published in "Whois" databases open to the public.
Cookies are small identifiers stored by a server on the terminal device that you use to access our website or our services. They hold information that can be retrieved when our services are accessed and thus enable a more efficient and better use of our website.
You can configure your browser to inform you of the placement of cookies or to prevent the placement of cookies. In those circumstances certain functions of our website will not be usable.
Anonymised data is gathered and stored and use profiles are created from this data using pseudonyms. This is done with econda GmbH's solutions and technologies (http://www.econda.com) for the purpose of requirement-oriented design and in order to optimise this website. Cookies that allow internet browser recognition may be used for this purpose. Use profiles are, however, not compiled with data relating to the holder of the pseudonym without the express consent of those who visit the site. In particular, IP addresses are rendered unrecognisable immediately after they are received so that assignment of use profiles to IP addresses is not possible. Visitors to this website may refuse to allow data collection by econda.
2. Right to Information
Upon request we will gladly provide you with written information on whether we have stored personal data about you and about the nature of such data.
We have taken extensive technical and organizational security measures to protect against the unauthorized access and abuse of the personal data collected and processed by us. These measures are regularly assessed and updated according to technological development.
4. Further Questions?
Should you have further questions regarding the processing of your data, please contact the STRATO Data Protection Representative directly, who will also assist you with requests for information, complaints and revocations of authorizations.
10587 Berlin, Germany
STRATO AGBoard of Directors:
Dr. Christian Böing (Chairman)
10587 Berlin, Germany
STRATO provides web services and corresponding products in the fields of, amongst others, web hosting, broadband Internet access and e-commerce. STRATO collects, processes and uses personal data for the aforementioned purposes.Description of the Groups of Persons Concerned and the Related Data or Data Categories:
Master, payment, connection and usage data of customers, address data of interested persons, address data for STRATO's advertising purposes, address data of persons refusing advertisement, personnel and job applicant data, supplier data, as far as they are necessary for the aforementioned purposes.Recipients or Categories of Recipients that Might Have Access to the Data:
Public and third party organizations pursuant to statutory provisions as well as internal departments and related companies and contracting partners for the aforementioned purposes. The data will not be disclosed for advertising purposes of third parties.Standard Periods for Deletion of Data:
Master and payment data will be deleted at the end of the calendar year following the termination of the contract, unless statutory provisions require a longer period of storage (e.g. tax law provisions). Connection and usage data will be stored exclusively for the purpose of calculating and establishing payment claims up to six months after dispatch of the invoice.
These data will be deleted after the respective purpose becomes obsolete, provided that the statutory provisions do not require a longer period of storage.Projected Data Transmission to Third Countries:
There will be transmission of personal data to third countries when the registration authorities for the desired domain registrations are placed in third countries.
STRATO intends to promptly and efficiently resolve disputes. In the event that a dispute cannot be resolved through the usual internal procedure, an independent arbitration procedure can be arranged. Either STRATO or the customer may propose an arbitration body. STRATO has already set up a corresponding procedure. The decision of the arbitration body is not binding for the parties. All arbitration procedures are subject to the laws of the Federal Republic of Germany.STRATO AG