The FTP program cannot establish a connection to the server (error 530 — Login incorrect)
The reason for the FTP error 530 (Login incorrect) is a failed login to the FTP server. The FTP server severs the connection due to unrecognized login data. The combination of the user name and password entered was recognized as incorrect; the data should therefore be verified again.
The user name must be specified in the following format: www.desiredname.de. Since you can only see asterisks in most FTP programs when entering a password, an incorrect entry cannot be recognized directly. If necessary, try again in order to be able to rule out any typos.
If accessing your FTP account still does not work, please check if every letter and the capitalization were entered correctly.
A possible source of error may also be that the caps lock key has been pressed. This may mix up your capitalization, and numbers will also not be entered correctly.
Please also remember that the password for the FTP account does not always have to be identical with your password for the customer login. The STRATO password system makes it possible for you to use separate passwords for these services. For the FTP account, please use your master password.
If you do not have your current master password available, you have the option of assigning a new master password at any time through your customer login. Please open the menu option Security / Set passwords from your package overview.
The assigned access data may be different for the additional FTP accounts you or the package owner created. Separate user names and passwords may have been assigned for these FTP accounts. In this case, please also refer to the following article: This is how easy it is to create different FTP accounts in your internet package
Another possible cause for this error is that the FTP connection was disabled by the STRATO Siteguard. In the customer service area under the menu option Security -> SiteGuard dyou have the option of checking if the FTP connection is enabled and the write protection is disabled. Related to this, please also refer to the article What is STRATO SiteGuard and how do I set it up?
Please remember that there is no FTP account in the package type STRATO Domain; this option is only available starting with hosting packages in which web storage space is also included.