19 Search results
Why are my emails not being delivered?
Under certain circumstances, it may be the case that individual emails cannot be delivered. The reasons for this are highly varied, but in all cases you will receive a bounce email (notification that message could not be delivered). This email ...
What are Phishing emails and what do I need to be aware of?
Phishing emails (derived from the English word ‘fishing’) are a particularly dangerous type of spam. They often occur in waves. This is due to the fact that so-called bot networks are regularly dismantled, as a result of which the volume of spam ...
How can I request the AuthInfo Code in the customer service area?
The AuthInfo Code is an alphanumeric security code. Specifying the AuthInfo Code is required for a provider change with most top level domains. In this way, it is ensured that a provider change can only be performed by people who are entitled to ...
Full email folder: How to free up space
To ensure optimal performance and smooth delivery of your emails, the number of emails in a folder is limited to 100,000. Exceeding this limit may affect the receipt of new messages and restrict other functions. This FAQ is designed to help you ...
How can I activate DMARC with STRATO?
Domain-based Message Authentication, Reporting and Conformance (DMARC) is a mechanism designed to reduce the misuse of e-mails, as occurs in the context of phishing. What do I need to know about DMARC? With the correct DMARC and SPF settings, ...
Questions about contract data processing (CDP) and the new EU General Data Protection Regulation (GDPR)
You must conclude a Data Processing Agreement with us if you process personal data as a processor in the meaning of Art. 28 GDPR (General Data Protection Regulation). Please check whether you use our services to process personal data in the ...
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