About us

STRATO Web Hosting – fair, simple and affordable

Hosted in Europe
Certified data centres
2 million customers
4 million managed domains
Multiple awards for customer service

About us

STRATO is the reliable web host for anyone looking to succeed online. Our mission is simple: fair and straightforward hosting at the best price, without any unnecessary frills.

Our product range spans from domains, email, and websites to servers, online marketing tools, and HiDrive—one of the largest cloud storage solutions in Europe. Alongside our extensive product range, customers benefit from flexible contract terms, a 30-day money-back guarantee, and our multi-award-winning customer service.

Founded in Berlin in 1997, we are proud to be one of the largest web hosting providers in Europe today. Over 4 million domains are a testament to the trust our customers place in us. With more than 2 million customer contracts, we stand for reliability and continuous growth.

STRATO hosts over 100,000 physical and virtual servers in TÜV-certified data centres across Germany and Europe. Security, availability, and quality are our top priorities.

STRATO is part of the stock-listed IONOS Group SE and employs around 440 people.

Our DNA

Hosted in Europe

You can rest assured that we do not store your data on random servers abroad. We run two high-security data centres in Germany. Your data is therefore protected by Germany’s implementation of European data protection law (GDPR), which is among the strictest in the world.

Secure data centres and permanent data availability

Data belonging to around four million websites and more than 70,000 servers is as safe in our data centres as it would be in a vault. We ensure permanent and reliable compliance with the latest requirements for security measures in the IT infrastructure, secondary technology and process chain. This has been confirmed by independent TÜV certification according to DIN ISO 27001, which we have obtained annually since 2004. Reliability is also guaranteed in our data centres by data mirroring, uninterruptible and fail-safe power supply and state-of-the-art fire protection.

Pioneers of climate protection

STRATO has been climate neutral since 2021 as one of the first companies in the hosting sector. What this means: We support climate protection projects to offset all CO2 emissions. This preserves our standing as leaders in environmental and climate protection. Our data centres have run on 100 percent green electricity since 2008. And our targets for the future are even more ambitious: Our carbon footprint will continue to shrink over the next three years: by 12 percent in total.

Our Management

Dr. Jens Reich

Dr. Jens Reich has been Managing Director of STRATO GmbH since September 2025.

He has been Chief Commercial Officer and Deputy Chairman of the Board of Directors of the IONOS Group, to which STRATO belongs, since July 2023. In this role, he is responsible for and coordinates all global marketing and sales activities. For IONOS, he heads up the central customer interfaces of brand marketing, sales, and existing customer management.

Beforehand, Jens Reich was Chief Marketing Officer and Managing Director of the delivery service Hello Fresh Inc. in the US from 2018 to 2023. There, he headed up the commercial areas of the business with a focus on marketing, new and existing customers, and brand marketing for the US business. Previous positions included

European omnichannel optician Mister Spex, Zalando, and the Boston Consulting Group. Reich received his doctorate in business administration from RWTH Aachen University in 2012.

Patrik Heider

Since January 2026, Patrik Heider has been responsible for finance, legal, and HR at STRATO. At the same time, he serves as Chief Financial Officer (CFO) for the entire IONOS Group, overseeing finance, legal, and ESG.

Patrik Heider brings over 20 years of experience in strategy, finance, and corporate management. He was most recently CEO of NFON AG, a European provider of AI-powered business communications. Prior to that, he led the software companies Thinkproject and riskmethods. His previous roles also include serving as Spokesman of the Executive Board and CFOO at Nemetschek SE, and CFO at the Hoffmann Group. Patrik Heider began his professional career at PwC Consulting after studying business administration at the Konstanz University of Applied Science

Dr. Markus Noga

Dr. Markus Noga has been Chief Technology Officer (CTO) at STRATO and CTO of IONOS since April 2023.

In this position, Dr. Noga is in charge of technical product development for all international hosting and cloud products, including the Arsys and FastHosts brands. In addition, his purview includes the STRATO infrastructure and the IONOS data centres in Germany, France, Spain, the UK and the USA, including the IONOS Wide Area Network and Data Centre Networks divisions.

Markus Noga began his career at Booz Allen Hamilton (now Strategy & PWC). He was employed at SAP from 2011 to 2020, where he was responsible for building the HANA Enterprise Cloud and the Machine Learning/AI business area, among other things. He worked at SUSE from 2020 to 2023, most recently as General Manager for the Linux business segment. Markus Noga studied information technology at the University of Karlsruhe, where he also completed his doctorate.

Hüseyin Dogan

Hüseyin Dogan has been Chief Operations Officer (COO) of STRATO GmbH since 2018 and is responsible for STRATO’s operational business in this position. He has also been COO of IONOS since 2017.

He has over 20 years of management experience in international finance and e-commerce. Prior to joining the company in June 2017, he was Managing Director Customer Service at Amazon from 2015 to 2017, where he was responsible for customer service and experience at Amazon.de. Dogan also spent more than seven years as Director EMEA Operations at PayPal, where he was in charge of the Operations Teams in all EMEA markets.

He began his career in 2000 at General Electric, where he held various management positions in finance, most recently as Head of Retail Banking, Strategy and Sales Controlling.

STRATO Customer Service

Whether it’s choosing the right web hosting package or server administration, STRATO GmbH’s over 150 professionally trained service employees always ensure prompt and friendly attention for the more than 1.8 million wishes of their customers.

STRATO made the conscious decision to locate Customer Service at its headquarters in Berlin. This keeps communication channels as short as possible: Service staff firstly receive information about product innovations as quickly as possible and can secondly pass on customer feedback directly to product management for incorporation into further developments.

Regular training ensures that the STRATO service team provides customers with friendly and competent support. This is frequently confirmed by independent quality tests as part of our comprehensive quality assurance measures. They include call recording and analyses, as well as a systematic and continuous satisfaction survey across all support channels (telephone, email, chat). Customers are invited to rate the company, its products and their service experience after each service contact.