Cookie Policy for STRATO GmbH
Effective Date: 30.09.2025
This Cookie Policy explains how We22 ("we", "us" or "our") uses cookies and similar technologies on our website strato-hosting.co.uk (the "Website").
1. What are cookies and what other technologies do we use?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work more efficiently and to collect information about your browsing behavior. Cookies can be set by the website you visit ("first-party cookies") or by third-party providers whose content appears on the visited website ("third-party cookies").
We also use server-side tracking proxies. This system prevents third parties from directly accessing your device, giving us full control over what data is shared. It allows us to set restrictions and conditions for the transfer of your data.
To identify your device, our proxy uses cookies stored on your device. It assigns a randomly generated ID to your device. This allows the proxy to process information from your device for identification purposes.
With this proxy, we process data about how you use our website for statistical analysis and reach measurement. This includes, for example, which pages you visit, how long you stay there, and your behavior such as clicks, scrolling, and keystrokes. The data we collect includes browser and device information, your random ID, and the date and time of the server request. All your data is processed exclusively on servers within the EU.
We only collect general location information such as region and city, which is derived from your IP address. The proxy transmits data in pseudonymized form to third parties to analyze and measure user behavior on our website. To ensure that your data is effectively anonymized, the proxy creates artificial data parameters for identifiers that could otherwise allow re-identification.
2. Why do we use cookies?
We use cookies and similar technologies such as server-side tracking to improve the usability of our website, to provide certain functions, and to analyze the use of our services. This helps us to continuously optimize the website and to present you with personalized content and offers.
3. Types of cookies we use
On our website, we use various types of cookies for different purposes:
Necessary Cookies:
These cookies are essential for the website to function properly. They enable basic functions such as website navigation and access to secure areas. Without these cookies, the website cannot be provided correctly.
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| hk_session | STRATO GmbH | FAQ portal session | 1 hour | no |
| ksb_session | STRATO GmbH | Customer login session | Session | no |
| phpmyadmin_host | STRATO GmbH | Required for PhpMyadmin login | Session | no |
| cookiecookie | STRATO GmbH | Saves cookie settings | 2 years | no |
| dsgvo_cookie | STRATO GmbH | Agreement on whether to track anonymised | 10000 days | no |
| auth_server_session | STRATO GmbH | Required for authentication in the server login | 1 hour | no |
| DPX | STRATO GmbH | Detect and prevent DDo's attacks on servers that play content in the customer login. | 1 hour | no |
| Lang locale | STRATO GmbH | Manual language selection in Server Login | 10 years | no |
| visid_incap_$somenumber | STRATO GmbH | DDoS-Protection | 1 year | no |
| incap_ses_259_$somenumber | STRATO GmbH | DDoS-Protection | Session | no |
| video_accept (localStorage) | STRATO GmbH | Saves that user accepts cookies from Youtube Videos | unlimited | no |
| CLICK | STRATO GmbH | Tracking gate for triggering external tracking on the final order page depending on the channel. No personal data is processed. | 3 months | no |
| swtsguid | STRATO GmbH | Saves recommendation information for the allocation of different sales channels. | 180 days | no |
| itc | STRATO GmbH | Saves recommendation information for the assignment of different sales channels. | 180 days | no |
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| sfm.lang | STRATO GmbH | Language set for HiDrive | 10 years | no |
| privacy_consent | STRATO GmbH | Saves the cookie settings | 2 years | no |
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| logged_in | rankingCoach GmbH | Detection if a user is logged in. | Session | no |
| authautologin | rankingCoach GmbH | Single sign-on | 1 year, 2 months | no |
| session_redis | rankingCoach GmbH | Session detection | 4 hours | no |
| language_redirection | rankingCoach GmbH | Detection of the user's language | 2 months | no |
| initial_subscription_id | rankingCoach GmbH | Determining the original account ID | Session | no |
| referrer | rankingCoach GmbH | Internal referrer | 2 months | no |
| hide_trustpilot | rankingCoach GmbH | Removing an external provider | 2 years | no |
| documentHighlights | rankingCoach GmbH | Used to highlight keywords in the content of the customer area | unlimited | no |
| wistia | Wistia, Inc. | Streaming service for playing videos / video instructions | unlimited | Yes / USA |
| intercom-session-ea1oqsui | Intercom, Inc. | Intercom is used for the in-app support/support chat of rankingCoach. | 1 week | Yes / USA |
| intercom-id-ea1oqsui | Intercom, Inc. | Intercom is used for the in-app support/support chat of rankingCoach. | 1 year | Yes / USA |
| personalization _id, guest_id, _twitter_sess, ct0, external_referer, gt, auth_token, remember_chec ked_on, dnt, twid, kdt, ads_prefs | twitter.com | The STRATO products "STRATO marketingRadar", "STRATO rankingCoach", "STRATO listingCoach" and "STRATO adCoach" can include social media monitoring as an essential part of the application. Messages/posts on Twitter which refer to the user's company or to his selected competitors are displayed within the application as a message stream. Furthermore, functions are available to connect your own Twitter account with the application. In order to make this technically possible and thus to enable the basic function of the application, these cookies must be saved by Twitter. | 2 years, 2 years, session, 160 min, 7 days, 30 min, session, 5 years, 5 years, session, 1 year, 5 years | Yes / USA |
| fr, locale, xs, spin, sb, c_user, datr, wd, dp | facebook.com | The STRATO products "STRATO marketingRadar", "STRATO rankingCoach", "STRATO listingCoach" and "STRATO adCoach" can include social media monitoring as an essential part of the application. Messages/posts on Facebook that refer to the user's company or to its selected competitors are displayed within the application as a news stream. Furthermore, functions are offered to connect your own Facebook account with the application. In order to make this technically possible and thus to enable the basic function of the application, these cookies must be saved by Facebook. | 90 days, 7 days, 1 year, 1 day, 2 years, 1 year, 2 years, 7 days, 7 days | Yes / USA |
Statistics/Analysis Cookies:
These cookies collect information about how visitors use our website, e.g., which pages are visited most frequently and whether errors occur. This information helps us to improve the performance and usability of our website. The collected data is generally aggregated and anonymous.
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| _pk_id.*, _pk_ses.* | STRATO GmbH / Matomo | Pseudonymized analysis of statistical data of website visitors. Integrated as first-party cookie. No data transmitted to third parties. | 13 month, 30 minutes | no |
| LorVisitorTagger, emos_jcsid, emos_jcvid, emos-session, emos-visitor, em | STRATO GmbH / Econda GmbH | Analysis of data for marketing and optimization purposes. Pseudonymized usage profiles are created. This data is not combined with personal data or data which contains the same pseudonym. Econda is utilized as a first-party cookie. | 2 months, session, 3 years, session, 2 years | no |
| dsgvo_tracking | STRATO GmbH | Agreement on whether to track /anonymised | 1 year | no |
| Not a cookie itself, accesses Econda data | XAD spoteffects GmbH | Spoteffects uses the data collected by Econda to analyse the impact of our TV advertising. You can object to the data processing by opposing the data processing of Econda. | no | |
| abtestmarker, abcdtestmarker | STRATO GmbH | Cookie for A/B tests. Anonymized and no data transmitted to third parties. | 1 month | no |
| kameleoonVisitorCode, kameleoonTestCookie | Kameleeon | A/B test: via JavaScript code, variants of elements of our website are created and presented to our website users. This allows for an analysis of user behavior. The resulting user data is stored along with an internal ID, whereby the IP address is anonymized. No other personal data is collected. | 1 year 14 days. Depends on duration of A/B test | no |
| Variant, Variant.configname | Ionos Adserver: contains the selected variant for the delivery of content and ensures that the user sees the same content on his next visit (e.g. A/B tests) | 189 days | no | |
| Google Tag Manager | Google LLC. | The Google Tag Manager is a service which allows additional Google analysis and marketing services to be integrated into our Internet offerings. The Google Tag Manager itself does not collect any personal data. Instead, it triggers other tags which in turn collect data under certain circumstances. | 186 days | Yes / USA |
| stratoCookie | STRATO GmbH | among other things old cookie-hint, as well as for the comment function necessary | 1 year | no |
| o4ocl4042099280 | STRATO GmbH | Mailing (Clicks including timestamp, clientID, MailingID, Mailing2UserID, LinkID are transmitted to Episerver Campaigns in encrypted form and pseudonymized) | 31 days | no |
| jts-rw | Jentis | Server-side tracking first party identifier (User ID) | 2 years | no |
| jctr_sid | Jentis | Server-side tracking session identifier (Session ID) | 30 minutes | no |
| jts_log | Jentis | Activates the server-side debug-log function for developers (only set in Preview Mode for JTM users and developers) | 1 year | no |
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
emos_jcsid, emos_jcvid, emos-session, emos-visitor | STRATO GmbH / Econda GmbH | Analysis of data for marketing and optimization purposes. Pseudonymous user profiles are created. This data is not merged with personal data or data containing the same pseudonym. Econda is used as a first-party cookie. | session, 3 years, session, 2 years | no |
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| -ga, _gid | Google LLC | Google Analytic Statistics is used to analyse visitor flows on our website in order to compile on-line reports for us. Google Analytics sets a cookie in your browser for this purpose. Every time a website on which a Google Analytics component has been integrated is accessed, the Internet browser is automatically prompted to transmit data to Google. Google only works with anonymous IP addresses. You can find more information and Google's privacy policy https://policies.google.com/privacy. You can change your privacy settings at Google here: https://safety.google/privacy/privacy-controls/ | 20 months, 1 hour | Yes / USA |
| fs_uid | FullStory, Inc. | With FullStory, user sessions are recorded to identify user problems with the software and to track bugs more easily. | 11 months | Yes / USA |
| mp_(hexdigits)_mixpanel, mp_mixpanel_c | Mixpanel International, Inc. | With Mixpanel, user behaviour is analysed in the rankingCoach and compiled in on-line reports. | 1 year, 1 month | Yes / USA |
Marketing Cookies:
These cookies are used to show you more relevant advertising based on your interests. They may also be set by third parties to track your online activities across different websites.
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| ti_hid | PE Tracking Service | Saves the hashed account ID (hashed version of the customer number) to detect the customer in areas where they are not logged in. | 365 days | no |
| ti_cid | PE Tracking Service | Cookie ID to identify the same user (tied to their device) | 365 days | no |
| oao.iasClickParams | Personalization Engine | Conversion Tracking | 30 minutes | no |
| package_view | STRATO GmbH | Displaying of the package overview as a list/tiles in the customer login (anonymized) | 2 year | no |
| collapseFooter | STRATO GmbH | Status for the expanding/retracting of the footer in the customer login (anonymized) | session | no |
| rating_link | STRATO GmbH | Displaying of the Google rating link in the customer login (anonymized) | 2 year | no |
| hasNewPackage | STRATO GmbH | Highlighting of the new WordPress packages in the customer login (anonymized) | session | no |
| survey | STRATO GmbH | Cookie that is set when you voluntarily participate in a survey. | Valid until the defined end of the survey | no |
Partnership Cookies:
These cookies may be set by our partners to measure the effectiveness of their campaigns or to fulfill specific partnership agreements. They can be used to create a profile of your interests and show you relevant offers on other websites.
| Name | Provider | Function | Validity | Third country transfer |
|---|---|---|---|---|
| <id>_key | HubSpot Tracking | This cookie is set when you visit a password-protected page so that you will no longer need to log in if you visit the page with the same browser in future. The cookie name is unique for each password-protected page. | 14 days | no |
| __hs_do_not_track | HubSpot Tracking | This cookie ensures that the user is not tracked by HubSpot. | 6 months | no |
| __hs_opt_out | HubSpot Tracking | This cookie is used to ask the visitor to accept cookies again. | 6 months | no |
| __hsmem | HubSpot Tracking | This cookie is set when visitors log in to a website hosted by HubSpot. | 7 days | no |
| __hssc | HubSpot Tracking | This cookie tracks sessions. It is used to determine whether the HubSpot software needs to increase the session count and timestamps in the __hstc cookie. | 30 minutes | no |
| __hssrc | HubSpot Tracking | This cookie is set when the HubSpot software changes the session cookie. It is used to determine whether the visitor has restarted their browser. | 30 minutes | no |
| __hstc | HubSpot Tracking | The default cookie for HubSpot to track visitors. | 30 minutes | no |
| __hs_initial_opt_in | HubSpot Tracking | This cookie is used to prevent the recurring display of banners. | 6 months | no |
| hs_ab_test | HubSpot Tracking | This cookie is used to make certain that the same version of an A/B test page is always shown to visitors. | 7 days | no |
| hs-membership-csrf | HubSpot Tracking | This cookie is used to ensure that content membership logins cannot be falsified. | Session | no |
| hs-messages-hide-welcome-message | HubSpot Tracking | This cookie prevents repeat display of the welcome message for one day after the browser is closed. | Session | no |
| hs-messages-is-open | HubSpot Tracking | This cookie is used to determine and save whether the chat widget is open on future visits. | 30 minutes | no |
| hubspotutk | HubSpot Tracking | This cookie tracks the identity of a visitor. This cookie is transferred to the HubSpot software when a form is submitted and is used for de-duplication of contacts. | 6 months | no |
| messagesUtk | HubSpot Tracking | This cookie is used to recognise visitors who chat with you on the chat flows tool. | 6 months | no |
| __cfruid | Cloudflare | This cookie is set by Cloudflare, HubSpot's CDN provider. It helps Cloudflare to identify malicious visitors and minimise blocking of legitimate users. | Session | no |
| __cfuvid | Cloudflare | This cookie is set by HubSpot's CDN provider according to their rate limiting policy. | Session | no |
| __cf_bm | Cloudflare | This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. | 30 minutes | no |
| _fbp, fr, AA003, ATN | Facebook Inc. | In order to enable user group-driven marketing in social networks, a tracking mechanism in the form of a pixel is embedded in this website. Upon visiting our website, the pixel is loaded by your web browser. During this procedure, information is sent to Facebook. Based on this information, the browser session is linked to a person. This correlation takes place in a pseudonymized fashion solely according to a Facebook ID, such that we are unable to link it to a person. The data is used by Facebook in order to display targeted ads based on behavior profiling and geographical location. For this purpose, we use the Facebook pixel only in the standard model without additional data matching. You can configure ad-related settings on Facebook in your user profile. For more information and Facebook’s privacy policy, visit: https://www.facebook.com/policy.php | 3 months, 3 months, 3 months, 2 years | Yes / USA |
| 1P_JAR, ANID, NID | Google LLC, Google Analytics, Advertising | In addition to the standard functions, we also use the additional functions of Google Analytics on this website. For this purpose, in addition to the data which is collected by the analysis tool Google Analytics, additional data is collected via Google cookies for ad specifications and anonymous IDs on accesses. We use this information to improve our web offerings. For more information and Google’s privacy policy, visit: https://policies.google.com/privacy. You can modify your Google data protection settings here: https://safety.google/privacy/privacy-controls/. | 1 month, 2 years, 5 months | Yes / USA |
| CONSENT, _gcl_au | Google LLC, Google Ads | This cookie is used to save user preferences and other information. In particular, this includes the preferred language, the number of search results to be displayed on the page, as well as the decision regarding whether the Google SafeSearch filter is to be enabled or not. Conversion linker tags are used to support tags with the measurement of click data, so that conversions can be measured efficiently. For more information and Google’s privacy policy, visit: https://policies.google.com/privacy. You can modify your Google data protection settings here: https://safety.google/privacy/privacy-controls/ | 2 years, 90 days | Yes / USA |
| gcl_au | Google LLc, Google Ads/DobleClick | This cookie enables ads to be made more attractive for you. The ad is displayed based on what is relevant for a user. In this manner, reports on the performance of a campaign are improved, and we avoid ads which the user has already seen. One of the most important ad cookies on non-Google sites is called “IDE” and is saved in browsers under the domain doubleclick.net. For more information and Google’s privacy policy, visit: https://policies.google.com/privacy. You can modify your Google data protection settings here: https://safety.google/privacy/privacy-controls/. | 2 years | Yes / USA |
| _ga, _gat_UA-40858965-1, _gid | With Google Analytic Statistics, user streams are analyzed on our website in order to compile online reports for us. For this purpose, Google Analytics places a cookie in your browser. Each time a website is accessed into which a Google Analytics component has been integrated, the Internet browser is automatically asked to transmit data to Google. In this context, Google only works with an anonymized IP address. For more information and Google’s privacy policy, visit: https://policies.google.com/privacy. You can modify your Google data protection settings here: https://safety.google/privacy/privacy-controls/. | 2 years, 1 day, 24 hours | Yes / USA | |
| IDE | Google LLC, Google Ads/ DoubleClick | This cookie enables ads to be made more attractive for you. The ad is displayed based on what is relevant for a user. In this manner, reports on the performance of a campaign are improved, and we avoid ads which the user has already seen. One of the most important ad cookies on non-Google sites is called “IDE” and is saved in browsers under the domain doubleclick.net. For more information and Google’s privacy policy, visit: https://policies.google.com/privacy. You can modify your Google data protection settings here: https://safety.google/privacy/privacy-controls/. | 2 years | Yes / USA |
| MUID, MUIDB | bing.com/Microsoft | These cookies are used for advertising, site analytics, and other operational purposes. | 365 days | Yes / USA |
| _vt2 | STRATO GmbH/Google LLC | The cookie contains the pseudonymized customer number and the login status for transferring the data within the respective STRATO domain. The cookie itself does not pass on any data to third parties; it ensures that the pseudonymized customer number is known throughout the domain and can be used for other tracking processes, e.g. Google Analytics. | 30 days | Yes / USA |
| enc_aff_session_* | TUNE Inc. | This is an offer-specific cookie. It is valid for the duration of the offer and contains the transaction ID and the user's IP address to track conversions. The * stands for the offer ID. There is a different version of the cookie for each clicked offer. | 30 days | Yes / USA |
| ho_mob* | TUNE Inc. | This is a base64-encoded JSON value of the user's device/connection information. It is used for audience targeting of offers. | 30 days | Yes / USA |
| tdl_strato | TUNE Inc. | It passes the Transaction ID through to the ordering process until the thank-you page. | 400 days | Yes / USA |
| tunesdktest | TUNE Inc. | This is a test cookie that ensures that the Transaction ID can be stored in the cookie tdl_strato. | 1-2 minutes | Yes / USA |
To manage these cookies, we use the service provider Jentis. This service uses server-side tracking and allows us to manage the cookies used and to take your preferences into account.
We also use privacy-compliant user lists, which are passed on as hash values to various online marketing platforms. For this purpose, a secure one-way hash algorithm is applied and lists with encrypted user data are uploaded to online marketing platforms. After the upload, the system checks which data is already known and assigns these users to a list to ensure improved conversion tracking and an optimal user journey.
4. Your cookie settings and consent
When you first visit our website, you will be informed about the use of cookies via a cookie banner and asked for your consent. You have the option to adjust your cookie settings at any time and to revoke your consent. You can do this via our cookie settings tool . There you can view detailed information about the individual cookies and manage your preferences.
5. Managing cookies in your browser
Most web browsers allow you to control cookies through the browser settings. You can delete cookies, block all cookies, or set a notification before a cookie is stored. Please note that blocking all cookies may impair the functionality of many websites, including ours.
Information on managing cookies in common browsers can be found here:
6. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page regularly to stay informed about the latest information on our cookie practices.
7. Contact
If you have any questions about our Cookie Policy, please contact us at:
STRATO GmbH
Otto-Ostrowski-Straße 7
10249 Berlin
Germany
E-Mail: privacy@strato.com